Our FAQ Page

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General

How do I know if this tour is suitable for me specifically?

Our Israel4All tours are fully accessible and are geared to include the widest variety of of clients. However, we always suggest speaking to us, ironing out some details before going ahead and booking this trip. Also, usually this trip sells out quick and allows us to "multiply" the trip, and group according to abilities and points of interest. Have a question? Give us a call, text us, or schedule a Zoom session to have a talk with one of our reps, we promise, we don't bite and there are no strings attached! Contact Us

What’s the weather like in Israel?

It is always best to check the weather forecast beforehand as the weather during Spring and Fall can be unexpectedly warm or cold. Spring: late March –May, during the day, the temperature is very pleasant - around 65-70°F, though it can still be hot in the Dead Sea and Eilat areas. There is a chance of rain, though nothing too serious. It can be cooler in the evenings in the North and Jerusalem - approximately 45°F. Summer: June - late September, temperatures in the high 80s, 90s (F). Humidity will be highest in Tel Aviv and Tiberias. Other areas such as Jerusalem are drier and cooler, particularly at night. The desert, Masada and Eilat are extremely hot but dry. You will NOT get rain in summer in Israel! Fall: late September – November. Same as spring but the rain can begin in the late fall. Winter: December - early March. Winter can be mild and sunny, or severe and overcast. There's often heavy rain and, in January and February, even snow sometimes. Temperatures will be in the 50s, 60s most places, but in the 40s in Jerusalem and the Galilee hills - and very cold at night. Pack layers to cover all weathers! Weekly weather forecast

I don’t have concrete travel plans yet. Could I get general info like ballpark pricing etc.?

YES! You can start by looking at our website and getting some info here (link) regarding the process of planning and booking the trip. Could also see our ballpark pricing chart here (link). But most importantly - schedule a phone / Zoom call with us here, bounce around some ideas and ask whatever you'd like, we don't bite and we promise - no strings attached.

What happens if I need medical attention in Israel?

The level of medicine practiced in Israel, as well as the facilities available rank with the very best in Europe or the United States.  There are excellent hospitals in all the major cities and many hotels have a doctor on call.  It is recommended that you purchase travel insurance that includes cover for medical emergencies.  For information about travel insurance please click here

What are the check-in /check-out times?

On Sunday through Fridays check-in time is generally 3PM. On a Saturday check-in is an hour after sunset (the end of Shabbat). This time changes depending on the season, however it is important to note that on a Saturday check-in will be at night (usually 2 hours after Shabbat ends - sunset). Check-out is generally before noon, all days of the week. Please take into consideration the check-in / check-out times when scheduling your flights. If needed we can book early check-in / late check-out.

How far in advance should I start planning my trip?

We recommend you start planning your Israel tour at least 6-8 months in advance to ensure the best prices and availability. If you're planning a tour for a large group 8 -12 months is best so families can plan around their kid’s school schedule. Contact us and we'll talk about it.

What documents do I need?

US and Canadian citizens do not require a visa to travel to Israel. You will need to check with the respective embassies / consulates or visa agency to determine if a visa is required or at this link. Your passport needs to be valid for 6 months after the date of departure from Israel.

If I have a question while in Israel who do I call?

Via Sabra is on call for clients touring in Israel. We take customer support very seriously and we are here to help. Please do not hesitate to contact us if you have any questions in Israel. A list of phone numbers will be sent to you about 3 weeks before your trip and while we take pride in knowing our guests personally, we also sometimes miss talking to someone over a phone/video call prior to the trip. We want to meet you before you travel with us. Click here to schedule a Zoom / phone call with our staff, a short introduction will go a long way.

Is everything closed on Shabbat in Israel?

Shabbat (the Sabbath) the Jewish holy day of the week starts at sunset on Friday and ends at Sundown on Saturday evening. All public offices, banks and many stores are closed on Shabbat. Museums, national parks and most art galleries are open. Non-kosher restaurants and entertainment spots are open. Buses and trains do not run on Shabbat but taxis do and airports are open. Naturally, the cities differ from each other. While Tel Aviv is mostly open on Shabbat, Jerusalem will mostly be closed. Check out cool stuff to do on Shabbat when you have a free day (link)

Will our tour include free time?

Tour guides try to balance the tour schedule and free time for shopping in certain areas. Many nights are free and you'll have the opportunity then to explore on your own as you please.  Check out what you can do on your free time in your current location (link)

What clothes should I bring?

Israel is a very informal country and the most formal you'll have to be is "business casual". Religious sites require long pants for the men and clothing that covers the knees and shoulders of the women. Men and women may be requested to cover their heads at Jewish and Muslim religious sites, whilst at Christian sites men are usually required to remove their hats. Its important to have comfortable walking shoes for the touring days. Summer in Israel is hot and during the peak months of July - September it is very humid. Natural fibered clothes are best. We recommend bringing layered clothing as the night and day temperatures can vary greatly regardless of season. The winter can be cold and wet, in particular in Jerusalem and the North of the country, bring long-sleeve shirts, sweaters, a warm coat /raincoat as well as T-shirts as we do have lovely sunny days as well. A hat, sunglasses and sunscreen is highly recommended for all seasons. Check out our article about Israeli clothing here (link) Also - check out how you can support others by donating your coat at the end of your trip (link)

Will I need an adapter for my electronics in Israel?

The electric current in Israel is 220 volts, C, single phase, 50 Hertz, the same as in Europe. If your appliance does not work on 220 volts, you will need an adaptor. Israeli plug sockets are three-pronged but most accept European two-pronged plugs. It is recommended to bring your own adapter, although most hotels should be able to supply one. For cell phones & tablets you need a plug tip adapter. Smart devices (android, iPhones, Kindles, iPads) can convert between 110v/220v by themselves and do not need a full power converter, only the plug-tip adapter. Many hotels nowadays have USB sockets and 110V sockets as well, but don't count on it. Also - we supply our guides with converters for our guests. Should you need it, him.her might have one for you.

What taxes can I expect to pay in Israel when I am on my own?

Value Added Tax is 17% and is included in the price of most goods and services. Tourists to Israel do not pay VAT at hotels, car rental agencies and tour companies. It is possible to receive a refund of the VAT paid for goods under certain conditions when departing the country. Please see the full regulations for VAT refunds here

How much cash should I take with me?

Walking around with a large amount of cash isn’t advisable anywhere. Fifty to a hundred dollars in local currency is more than enough to cover small purchases and meals. Change your currency in Israel. You can do it almost everywhere, but taking a little time at the airport upon arrival is always a good idea. 

Can I use my credit cards while in Israel?

Most Israeli shops, restaurants, gas stations, and other providers of services accept major credit cards such as Visa, MasterCard and American Express (less common). Be sure to check with your credit card company what, if any, international transaction fees will apply. Discover card is not widely accepted in Israel. Most of your purchases, hotel and restaurant costs can and should be made with any major credit card.

How do I change dollars in to New Israeli Shekels?

Bank front ATM’s can be used tto withdraw shekels using your credit card and are conveniently located in the airport and all cities. There are also regulated ‘change points’ and generally tourists get  a fair exchange rate located in the large cities and at the airport. Hotels will also exchange money but their rates can be uncompetitive. Israeli currency can be re-converted at the airport or border banks at the end of your stay. With the Via Sabra touch, just tell us how much you need, and our staff will have cash waiting for you when you arrive, to save you valuable time. Just remember to mention it us before your trip.  

What’s the local currency?

The New Israeli Shekel (NIS), comprising 100 agorot, is the local currency. Currency can be exchanged either at the airport, on exchange stores, located all over the country and are easy to find  - or - with the Via Sabra touch, just tell us how much you need, and our staff will have cash waiting for you when you arrive, to save you valuable time. Just remember to mention it us before your trip.  

How much do I tip my driver and tour guide?

For all groups ranging from 2-6 people, it is suggested that you tip the tour guide $70 -$100 (from the group) per day. For groups larger than 8, it is recommended to tip $8-$12 per person, per day + 50% for your bus driver. Tips are not included in the cost of a tour and are always at your discretion.

Tipping generally

Tips are not included in the cost of a tour and are always at your discretion. Having said that In Israel it is customary to add a gratuity of 15-20% at a restaurant and to tip your guide and driver. For all groups ranging from 2-6 people, it is suggested that you tip the tour guide $70 -$100 (from the group) per day. For groups larger than 8, it is recommended to tip $8-$12 per person, per day + 50% for your bus driver. Please note! unless noted otherwise, on our group trips, the hotels, restaurants with meals included and serving staff is being generously  tips by our staff - on your behalf. IF you are not sure, check with your guide or operator for further details.

What are the transportation options from the airport?

Prior to arrival we can arrange a door to door transfer from the airport. There is a train station in the airport with links to the major cities, check here for the schedule and fares of trains from Ben Gurion airport. There is also a taxi rank at the airport.

How do I access the internet during my trip?

Most hotels in Israel have free Wi-Fi available for hotel guests and many restaurants offer complimentary Wi-Fi as well. The city of Tel Aviv offers a city wide free Wi-Fi network, providing 80 free "hotspots" across the city. Other than that - please check your roaming services and international plan before you using your cellular data abroad. 

What is the country code to dial to Israel?

972 (sometimes needs to be dialed +972)

Can I use my cell phone in Israel?

Yes you can use your cellphone in Israel if it is unlocked, or if you have roaming services on. Your mobile carrier should be able to unlock your smartphone for you. It is possible to purchase a preloaded SIM card including data, text message, calls in Israel and a US / Canadian number for people back home to contact you. Please contact us to arrange a SIM card. Alternatively your carrier may offer international service for a daily or monthly fee. Please make sure to check the rates for international cellular usage before your trip, it will save you a bundle.

Is trip/travel insurance necessary? Where do I buy it?

It is a condition of your booking through Via Sabra / Israel4All that you obtain full travel insurance. We strongly advise that travel insurance includes cover for ‘cancellation under any circumstances and for any reason’. It is recommended to purchase insurance as soon as the booking is made as this cover is often dependent on purchasing as close to the time of booking.  You can also get travel insurance through this link with Travel Insured, an experienced company and one of the largest in the industry.

How much does it cost to tour Israel?

A custom trip to Israel is designed with your interests, dates and budget in mind. Contact us and we'll be happy to give you a quote. A very cost effective way to tour Israel is on a group tour, allowing you to participate in activities that would otherwise be too expensive on your own. Click here to find the right tour for you (link).

What is the situation with regard to COVID-19 in Israel?

At this time it is only possible to enter Israel if you are an Israeli citizen. We are looking forward to the borders being opened and this will only happen once the government of Israel deems its safe to do so. All our tours are planned in accordance with the Ministry of Health guidelines, and take into account social distancing requirements. The State of Israel may have specific requirements including but not limited to proof of a negative COVID-19 test, vaccination and health insurance before a tourist may enter Israel. Check out "How We Keep You Safe During COVID-19" and make sure to subscribe to our newsletter (link), to get the latest updates on traveling policies.

Is it safe to travel in Israel?

Yes! It is safe for you and your family to travel in Israel. The Israeli government and the Palestinian Authority (PA) have a vested interest in encouraging tourism. As a registered tour operator we receive security updates from the Home Front office and on rare occasions adjust our itineraries on their recommendations

I am ready to plan my trip. Where do I begin?

Once you have an idea of when you'd like to travel to Israel, the approximate number of travellers in your group and the focus of your Israel tour contact us and we'll plan the ultimate experience for you.