Our FAQ Page

Before You Go

What is the cancellation policy?

Please click here to see our cancellation policy.

I don’t have concrete travel plans yet. Am I able to get general info like ballpark pricing, etc.?

YES! You can start by looking at our website and getting some info here regarding the process of planning and booking your trip. But most importantly - schedule a phone / Zoom call with us here, bounce around some ideas and ask whatever you'd like. We don't bite. And we promise - no strings attached.

How far in advance should I start planning my trip?

We recommend you start planning your trip/tour to Israel at least 6-8 months in advance to ensure the best prices and availability. If you're planning a tour for a large group, 8 -12 months is best so families can plan around their kids' school schedules. Contact us and we'll talk about it.

What documents do I need?

US and Canadian citizens are not required to obtain a visa for travel to Israel. Citizens from all other countries will need to check with their respective embassies / consulates or visa agency to determine if a visa is required. You can also check here. Your passport needs to be valid for 6 months from the date you leave Israel after your trip.

What are check-in /check-out times?

Sunday through Friday, check-in time is generally 3PM. On Saturday, check-out is usually one hour after sunset (the end of Shabbat). These times may change depending on the season. It is important to note however, that check-in on Saturday will be at night (usually 2 hours after Shabbat ends - sunset). Check-out is generally before noon, no matter the day of the week (except Shabbat). Please take into consideration the check-in / check-out times when scheduling your flights. In most instances, we are able to arrange for early check-in / late check-out when needed.

What’s the weather like in Israel?

In Israel, the northern and coastal areas enjoy a Mediterranean climate, meaning summers are hot and dry, while winters are cool and rainy. Down south and in the east, it's much drier. Rainfall usually comes between October and early May, with the most rain falling from December to February. It is always best to check the weather forecast beforehand. Spring (late March – May): Daytime temperatures are generally very pleasant - around 65-70°F, though it can still be hot in some areas (such as the Dead Sea and Eilat). There is a slight chance of rain, but it doesn't happen often. It can be cooler in the evenings in the North and Jerusalem - approximately 45°F. Summer (late May - late September): Temperatures are usually in the high 80s-90s. At this time of year, humidity will be highest in Tel Aviv and Tiberias. Other areas such as Jerusalem are drier and cooler, particularly at night. The desert, Masada and Eilat are extremely hot, but dry. It will almost never rain in the summer in Israel! Fall (late September – November): Same as Spring, but the rain can begin towards the end of the season. Winter (December - early March): Winter can be mild and sunny, or severe and overcast. There's often heavy rain and, in January and February, even snow at times! Temperatures will be in the 50s-60s most places, but in the 40s in Jerusalem and the Galilee hills, and cold at night. Pack layers and be prepared for anything! Weekly weather forecast

What clothes should I bring?

Israel is a very informal country and the most formal you'll have to be is "business casual". Religious sites require long pants for the men and clothing that covers the knees and shoulders for the women. Men and women may be requested to cover their heads at Jewish and Muslim religious sites, while at Christian sites men are usually required to remove their hats. It's important to have comfortable walking shoes for the touring days. Summer in Israel is hot and during the peak months of July - September, it is very humid. Natural fibered clothes are best. We recommend bringing layered clothing as the night and day temperatures can vary greatly, regardless of season. The winter can be cold and wet, particularly in Jerusalem and the Northern part of the country. Bring long-sleeved shirts, sweaters, a warm coat / raincoat, as well as T-shirts - we do have lovely sunny days as well, even in the winter. A hat, sunglasses, and sunscreen are highly recommended for all seasons.

What’s the local currency?

The New Israeli Shekel (NIS) is the local currency. Currency can be exchanged either at the airport, at exchange stores located all across the country and are easy to find  - or - with the Via Sabra touch, just tell us how much you need, and our staff will have cash waiting for you when you arrive, to save you valuable time. Just remember to mention it us before your trip.  

How much cash should I bring with me?

Walking around with a large amount of cash isn’t advisable anywhere. Fifty to a hundred dollars in local currency is more than enough to cover small purchases and meals. Change your currency in Israel - it can be done easily almost everywhere. But, taking a few extra minutes at the airport to do this is always a good idea. You can also usually use your debit card to withdraw shekels from most ATMs, but make sure you check your bank's foreign transaction fees and exchange rate.

How do I change the cash I bring with me to New Israeli Shekels?

ATMs can be used to withdraw shekels using your ATM or credit card and are conveniently located in the airport and throughout the country. There are also regulated ‘change points’ located in larger cities and at the airport. Generally tourists get a fair exchange rate, but it's always advisable to check the current exchange rate to be sure. Hotels will also exchange money, but their rates are usually not as favorable. Israeli currency can be re-converted at the airport or border banks at the end of your stay. With the Via Sabra touch, just tell us how much you need, and our staff will have cash waiting for you when you arrive, to save you valuable time. Just remember to mention it us before your trip.  

Will I need an adapter/converter for my electronics in Israel?

The electric current in Israel is 220 volts, C, single phase, 50 Hertz - the same as in Europe. If your appliance does not work on 220 volts, you will need an adapter or converter. Israeli plug sockets are three-pronged, but most accept European two-pronged plugs. We recommend that you bring your own adapter, though most hotels should be able to supply one. For cell phones & tablets you need a plug tip adapter. Smart devices (Android, iPhones, Kindles, iPads) can convert between 110v/220v by themselves and therefore only need the plug-tip adapter.

Many hotels nowadays have USB sockets and 110V sockets as well, but don't count on it. Also - we supply our guides with adapters/converters for our guests. Should you need it, we've got you covered.

What are my transportation options from the airport?

Prior to your arrival, we can arrange a door-to-door transfer for you from the airport. There is a train station at the airport that links to the major cities. Check here for the train schedules and fares from Ben Gurion airport. There is also a taxi stand at the airport.

What happens if I need medical attention in Israel?

The level of medical care provided in Israel, as well as the facilities available, rank up top with the very best in Europe or the United States. There are excellent hospitals in all the major cities and many hotels have a doctor on call. It is required to purchase insurance that includes coverage for medical emergencies (including COVID-19 coverage). For information about travel insurance, please click here.

If I have a question while in Israel, who do I call?

Via Sabra is on call for all of our clients touring in Israel. We take customer support very seriously and we are here to help. Please do not hesitate to contact us if you have any questions while you are in Israel. A list of phone numbers will be sent to you approximately 3 weeks before your trip. And, while we take pride in getting to know our guests personally over the course of a trip, we would also love to meet you before you travel with us. Click here to schedule a Zoom / phone call with our staff - a short introduction will go a long way!

Is everything closed on Shabbat in Israel?

Shabbat (the Sabbath), the Jewish holy day of the week, starts at sunset on Friday and ends shortly after sundown on Saturday evening. All public offices, banks and many stores are closed on Shabbat. Museums, national parks and most art galleries are open. Restaurants (not supervised kosher) and entertainment spots are open. On Shabbat, buses and trains do not run in every city, but taxis do. Airports are open as well.

Naturally, cities differ from each other. For example, while Tel Aviv is mostly open on Shabbat, Jerusalem will mostly be closed. But there is still lots to do around the country, even on Shabbat. Just ask us for some recommendations!

Will our tour include free time?

Tour guides try to balance the tour schedule and free time for shopping in certain areas. Many nights are free so you will have the opportunity then to explore on your own as you please. Check out what you can do on your free time in your current location (link).

What taxes can I expect to pay in Israel when I am on my own?

Value Added Tax (VAT) is 17% and is included in the price of most goods and services. Tourists to Israel do not pay VAT at hotels, car rental agencies and tour companies. It is possible to receive a refund of the VAT paid for goods under certain conditions when departing the country. Please see the full regulations for VAT refunds here.

Can I use my credit/debit cards while in Israel?

Most Israeli shops, restaurants, gas stations, and other providers of services accept major credit cards such as Visa, MasterCard and American Express (less common). Be sure to check with your credit card company what, if any, international transaction fees will apply. Discover Card is not widely accepted in Israel. Most of your purchases, hotel and restaurant costs can and should be made with any major credit card.

How much do I tip my driver and tour guide?

Standard tipping is as follows: For individuals/small groups (less than 10 people), it is recommended to tip your guide $15-$20 per person, per day. For the bus driver, the recommended amount is 60% of what you give your guide. For example, if you tip your guide $10 per person, per day, the driver should receive an additional $6 per person, per day. Tips are not included in the cost of a tour and are always at your discretion.

General guide for tipping

Tips are not included in the cost of a tour and are always at your discretion. Having said that, in Israel, it is customary to add a gratuity of 15-20% at a restaurant and to tip your guide and driver. For all groups ranging from 2-6 people, it is suggested that you tip the tour guide $70 -$100 (from the group) per day. For groups larger than 8, it is recommended to tip $8-$12 per person, per day + 50% for your bus driver. Please note! Unless stated otherwise, on our group tours, the hotels, restaurants with meals included and serving staff is being generously tips by our staff - on your behalf. If you are not sure, check with your guide or operator for further details.

How do I know if this tour is suitable for me specifically?

Our Israel4All tours are fully accessible and are geared to include the widest variety of clients. However, we always suggest speaking to us, so we can iron out some details before going ahead and booking your trip. Also, usually this trip sells out quick and allows us to "multiply" the trip, and group according to abilities and points of interest. Have a question? Give us a call, text us, or schedule a Zoom session to have a talk with one of our reps. We promise we don't bite - and there are no strings attached! Contact Us

How do I access the internet during my trip?

Most hotels in Israel have free Wi-Fi available for hotel guests and many restaurants offer complimentary Wi-Fi as well. The city of Tel Aviv offers a city wide free Wi-Fi network, providing 80 free "hotspots" across the city. Other than that - please check your roaming services and international plan before using your cellular data abroad. 

What is the country code to dial to Israel?

972 (sometimes needs to be dialed +972)

Can I use my cell phone in Israel?

Yes. You can use your cellphone in Israel if it is unlocked, or if you have roaming services on. Your mobile carrier should be able to unlock your smartphone for you. It is possible to purchase a pre-paid SIM card including data, text message, calls in Israel and a US/Canadian number for people back home to contact you.  Alternatively, your carrier may offer international services for a daily or monthly fee. Please make sure to check the rates for international cellular usage before your trip so you don’t incur any unnecessary charges.

How much does it cost to tour Israel?

A custom trip to Israel is designed with your interests, dates and budget in mind. Contact us and we'll be happy to give you a quote. A very cost effective way to tour Israel is on a group tour, allowing you to participate in activities that would otherwise be too expensive on your own. Click here to find the right tour for you.

What is the situation with regard to COVID-19 in Israel?

The rules regarding COVID-19 are fluid and change often, based on what is happening around the globe. We will continue to update you regarding current guidelines. Currently, the State of Israel does not require one to present a COVID-19 vaccination or recovery certificate, or a negative test result in order to enter or leave the country. It is advised that you check with your airline to confirm their requirements, as they may differ. As of October 9, it is no longer required to complete an entry form to enter Israel. Please note the following:

  • Health Insurance It is a condition of your booking through Via Sabra / Israel4All, as well as the State of Israel, that you obtain travel health insurance which includes coverage for COVID-19. Please note that you may be denied boarding of your flight to Israel if you cannot show proof of this when you check in for your flight.
  • Travel Insurance In addition, we strongly recommend that you purchase full travel insurance which includes coverage for ‘cancellation under any circumstances and for any reason’. It is recommended to purchase insurance as soon as the booking is made, as this coverage is often dependent on purchasing as close to the time of booking. You can purchase travel insurance through our partner, Travel Insured, an experienced company and one of the largest in the industry, through this link.
**Please note that if one tests positive for COVID-19 at any time during their stay in Israel, a minimum of a full 5 days of isolation is required, with the possibility of this being extended to a full 7 days.** We know that these rules and regulations can be confusing. Have questions? Click here to set up a time to talk with us. We can answer any questions you might have and then help you plan your trip! Make sure to subscribe to our newsletter to get the latest updates on travel policies.

I am ready to plan my trip. Where do I begin?

Once you have an idea of when you'd like to travel to Israel, the approximate number of travellers in your group and the focus of your Israel tour contact us and we'll plan the ultimate experience for you.

Would you like to stay in touch?

Early bird special - $200 off per person.

Available only between October 1-10, 2021!!

Registration for the trip will open on October 1. Fill out this form to be notified when registration for the trip opens, so you can take advantage of early bird special pricing!

Would you like to stay in touch?