Terms and Conditions

We have the following terms and conditions to ensure that your trip will be worry-free and with full transparency regarding the company’s pricing and cancellation policies.

In these terms “we” refers to Via Sabra Ltd./Israel4All Ltd., and “you” refers to any person who purchases or participates in a Via Sabra or Israel4All experience.

A binding contract is only entered after we have received payment from you, in cleared funds, of either the required deposit or the full experience price (depending on when the booking is made relative to the intended experience start date). By making a payment to Via Sabra/Israel4All you agree to the terms and conditions below and any additional documentation you may receive from us (collectively ”The agreement”), including any additional terms and conditions from our suppliers which may be applicable to your trip.

It is extremely important to read all the documentation. The lead traveler assumes the responsibility of sharing all “The agreement” with all travelers. Where a booking is made through a Travel Agent, the Agent is responsible to provide a copy of “The agreement”. Via Sabra/Israel4All assumes no responsibility should the lead traveler or travel agent fail to share the information with the members of the group.

If you have any questions regarding “The agreement” please contact us directly.

General

  1. We offer three types of trips:
    • FIT (free independent traveler) – personalized itinerary for a single person/couple/family.
    • Group bookings – personalized itinerary created specifically for a group of travelers, e.g. Synagogues, Federations, multiple family tours etc.
    • Via Sabra/Israel4All group tours – these are tours created around a specific theme and are open to anyone who may want to join e.g. Accessible Heritage tours, In Search of Israeli Cuisine, etc.
  2. If you are the lead person making a booking for a group, you acknowledge that you have the authority to bind all members of your party to these terms and conditions of the booking.
  3. It is essential that upon receipt of our confirmation itinerary, you check the experience details we have made and confirm and/or inform us immediately of any errors. If we are not informed within 14 days of any apparent discrepancies in the confirmed arrangements, we will not be responsible for any charges that may arise as a result of alterations that have to be made to the experience booking.
  4. Unless otherwise stated, a touring day consists of up to 10 hours of touring and 200 km of travel. Where you have booked multiple days of touring the kms (but not the guiding hours) will be averaged out over the entire tour.
  5. All transfers are priced on the basis that you arrive for the transfer at the pre-arranged time. Where a transfer is left waiting for you for any reason, you will be charged $30 per every half hour of waiting time.
  6. Occasionally Via Sabra/Israel4All will make use of photographs and/or video which was taken during the trip, either by professional photographers, staff or fellow travelers in internet, print and other promotional purposes. If you prefer that your image is not used in this way please let us know. If you did not notify us and subsequently noticed a photo of yourself, please notify us and, when/where possible, the photo will be removed.

Payments

Via Sabra/Israel4All reserves the right to amend initial deposits, payment terms and cancellation policy. Via Sabra/Israel4All will notify lead travelers and travel agents should these policies change.

  1. If the start date of the trip being booked is more than two months in the future, the following non-refundable deposits are payable upon reservation:
    • For trips costing up to $3,999 per person – a deposit of $500 per person is required
    • For trips costing between $4,000 – $5,999 per person – a deposit of $750 per person is required
    • For trips costing more than $6,000 per person – a deposit of $1,000 per person is required
    • For group tours arranged on behalf of Organizations/Federations/Synagogues etc., an additional initial deposit may be required in agreement with Via Sabra/Israel4All
  2. The payment balance for all trips is due 45 days before departure.
  3. If the start date of the trip being booked is less than two months in the future, full payment is due upon reservation.
  4. Payment can be made either via an international bank transfer or a credit card via a separate secure link in USD only.
  5. For trips costing more than $4,000 per person, a discount of $100 per booking will be applicable to the final payment when the final payment is made via a bank transfer.
  6. If you book your experience less than 7 days in advance of the time when the experience is due to take place, payment by credit card will be the only acceptable form of payment.
  7. If you choose to pay by bank transfer, all bank and transfer charges are for your account.
  8. The price of a tour is based on the prevailing USD/ILS exchange rate at the date of the proposal. Via Sabra/Israel4All reserves the right to amend the price of the tour should the US Dollar devalue by 5% or more.

Cancellation Policies

You may cancel your trip with Via Sabra/Israel4All at any time, subject to the cancellation terms set out below:

  1. Initial bookings made on the website can be cancelled within 48 hours, with a full refund.
  2. Full refunds or changes will be possible for cancellations made as a result of force majeure circumstances, or due to Israel-imposed governmental or air flight restrictions related to COVID-19.
  3. All cancellations must be made in writing.
  4. For cancellations made:
    • Up to 45 days prior to departure, any payments above the deposit towards the trip will be refunded. The deposit is non-refundable.
    • 45-30 days prior to departure, 50%
      of the total tour cost per person will be refunded.
    • 29-8 days prior to departure, 25% of the total tour cost per person will be refunded.
    • 7-0 days prior to departure, the client will incur 100% of the cost of the tour.
  5. The cancellation policies are applicable to guaranteed departures, FIT (non-group) and group bookings.
  6. Should members of a group booking cancel their participation, their deposits cannot be applied to the balance payment of other group members.

Cancellation by Via Sabra/Israel4All

You may cancel your trip with Via Sabra/Israel4All at any time, subject to the cancellation terms set out below:

  1. Via Sabra/Israel4All reserves the right to cancel or reschedule any group trip for any reason. Except in the case of extreme circumstances detailed below, we will offer alternative arrangements.
  2. Via Sabra/Israel4All are not responsible for any of the additional costs for air tickets or other travel arrangements not made by us.
  3. Via Sabra/Israel4All operate a number of group trips that are based on a minimum number of participants. Should the minimum threshold not be reached and the trip cancelled, participants will be notified 30 days prior to the trip’s start date.
  4. In the event of cancelation by Via Sabra/Israel4All all monies will be refunded or applied to a future trip.

Amendments

  1. FIT (non-group) bookings
    • Requests for change of dates received 21 days in advance of the start date of the experience will be considered. Dates may be amended under the following conditions:
      • Subject to availability
      • The payment of an administration fee of $250 per person
      • Full payment of any additional costs caused by the change of dates prior to travel
      • If alternative dates are not available, the cancellation terms above will apply
    • A change of date requested with less than 21 days’ notice will be treated as a cancellation.
  2. Group bookings:
    • Where a change of date is requested for a group booking, we will do our best to accommodate the request.
    • Any change will be subject to the particular terms of our suppliers.
    • No refunds will be made for postponed bookings – all payments will be applied to the future booking.

Insurance

  1. It is a condition of your booking through Via Sabra/Israel4All, as well as the State of Israel, that you obtain travel health insurance which includes coverage for COVID-19.
  2. If your Israel itinerary includes extreme activities such as jeep rides, scuba diving, helicopter rides, hot air balloon rides, rappelling, cycling, hiking, kayaking, water skiing, or any other similar activities, you must ensure that your travel insurance specifically covers such activities.
  3. Please consult with your insurance provider with regard to land, air and health insurance options or contact Travel Insured.

Liability

  1. Via Sabra/Israel4All is not responsible for loss or injury to any of your belongings or the belongings of anyone travelling in Israel pursuant to a Via Sabra/Israel4All booking, nor for any injury or death to any person travelling in Israel pursuant to a Via Sabra/Israel4All booking.
  2. Where Via Sabra/Israel4All uses a third-party provider to provide any element of your Israel experience the third party, and not Via Sabra/Israel4All, is liable for their own actions and omissions.
  3. We will not be responsible for your arrival to, or entry into Israel. It is your responsibility to check that you have the correct travel documents (including passports and visas) and health conditions to travel to Israel. We will not accept liability if you or any member of your party is refused entry into Israel or the Palestinian Territories, or if you are denied boarding onto a carrier travelling to Israel, due to failure on your part to carry correct documentation or to comply with relevant health requirements. Moreover, entry into Israel and the Palestinian Territories is always subject to security clearance at the port of departure and the point of entry. We will not be responsible for any person travelling to Israel who is denied entry for security reasons. Should you or any member of your party be denied boarding onto a carrier or entry into Israel for any reason, we will not be able to refund any part of payments made to us. Likewise, travel out of Israel is subject to security clearance and we will not be responsible for delays, missed flights or other loss caused by security procedures at any port of departure from Israel.
  4. Please note that the purchase of VIP services for entry or exit at the airport does not bypass the security clearance process at the airport.
  5. Due to the COVID-19 pandemic, the State of Israel may have specific requirements including, but not limited to, proof of a negative COVID-19 test, vaccination, and health insurance.
  6. Compensation will not be payable in any cases where an amendment, change or cancellation is due to an unusual or unforeseeable event or circumstance beyond our reasonable control (’Force Majeure’) or Act of God, including but not limited to fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, or any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism (actual or threatened), war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Via Sabra/Israel4All that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions.
  7. In the case of a Force Majeure occurrence Via Sabra/Israel4All reserves the right to issue a credit in lieu of a money-back refund, to be applied to a future trip.

VAT for Israeli Citizens

  1. The prices of our trips are exclusive of the 17% VAT, as foreigners are not required to pay VAT for transportation and accommodation.
  2. Israeli citizens are not exempt from VAT, even if they are citizens of another country.
  3. If you are a holder of Israeli citizenship, please advise us and we will add VAT to the cost of your hotel.
  4. Hotels may request proof that you are not an Israeli citizen, as such it is essential to keep the blue entry slip that is issued upon arrival at the airport, this is the proof needed to verify your nationality.

Passports & Visas

  1. It is the responsibility of all travelers to ensure that they have the correct travel documentation and visas required for travel.
  2. Passports need to be valid for at least 6 months after the return date.
  3. Hotels require the passport number and expiration date for all travelers on the reservation in order to verify your identity on check in.
  4. Via Sabra/Israel4All collects this information via a secure online form, and it is stored on a secure server, until 6 months after the trip at which point it is deleted.
  5. Names on the invoices should be exactly the same as in the passport.

Room Sharing

  1. On some of the group trips the option for a single traveler to be assigned a roommate may be available. Please request this option upon booking.
  2. If there are no other single travelers seeking a roommate, you will be responsible for the single supplement.

Hotels

  1. The quote is not based on confirmed hotel availability, Hotels will be confirmed on acceptance of the proposal and full payment of deposit.  Hotels are subject to change for equivalent options based on availability.
  2. Via Sabra/Israel4All reserves the right to change the hotels with hotels of equal standard at any point of time.  No refunds will be made for differences between hotel prices.
  3. All special requests such as bed types, room selection etc., are subject to availability and are at the discretion of the hotel management. We will do our best to communicate all requests to the hotel prior to arrival.
  4. On Sunday through Fridays check-in time is around 3PM.  On a Saturday check-in is an hour after sunset (the end of Shabbat).  This time changes depending on the season, however it is important to note that on a Saturday check-in will be at night.
  5. Check-out is generally before noon, all days of the week.
  6. Please take into consideration the check-in/check-out times when scheduling your flights.  If needed we can book early check-in / late check-out for an additional cost.

Itinerary Changes and Flexibility

  1. Via Sabra/Israel4All will make every effort to operate all the trips as advertised and as per the original proposal.
  2. Via Sabra/Israel4All reserves the right to amend the itinerary, substitute hotels, sightseeing or activities as is deemed necessary due to unforeseen circumstances.

Traveler Conduct

  1. Via Sabra/Israel4All reserves the right to expel any traveler who is deemed disruptive or abusive of others in the group.
  2. Should a guests be expelled for disruptive or abusive behavior, no refund will be given and all costs will be incurred by the traveler.

Children/Minors Traveling with Guardians

  1. The parents and/or guardians travelling with a minor child are solely responsible for the supervision and welfare of the child during the trip and ensuring the child follows all verbal and written rules for safety.
  2. Please check with us what the minimum age is for participation in Guaranteed Departure trips.
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